Returns Policy - Your right to cancel
We hope that you and your cat are delighted with your order, however if you wish to return a product you can do so within 14 working days of receipt for a full refund of the purchase price.
To return unwanted goods please email us at firstname.lastname@example.org within 14 working days of receipt, including your full name and order reference, for a return authorisation and return instructions. For hygiene reasons mice must be returned to us unused and in their original packaging. We will not refund your return postage, and we recommend you obtain proof of posting when returning goods.
We will not refund any additional delivery charges for Express delivery.
Returns Policy - Faulty or Damaged Goods
In the unlikely event of goods arriving faulty or damaged we will refund or exchange the goods and cover all postage costs. Please email us at email@example.com to let us know about any faults or damaged goods before returning them. When returning goods we recommend you obtain proof of posting.